Tenant Relationship Management (Mall-centric)

• Establish & maintain good relationship with Tenants in the mall and be their key liaison for mall-centric leasing matters, issues and concerns

• Facilitate Tenants’ collaboration with mall’s Marcom team on sales-driven activities so as to boost Tenants' sales and sustainability

• Support CM/GM to ensure that issues pertaining to Tenants' units are resolved (e.g. Tenancy Design issues, Operations/Marcoms matters)

• Liaise with tenants on complaints, operational feedback and leasing matters (mall-specific)

• Manage and update to CM/GM on all reported tenant issues

• Enquiries/ Leads - Keeping records of interest from call-ins and emails and redirect interest to Central Leasing for follow up

• Support the Central Leasing team in terms of lease management and administration

• Ensure tenants adhere to the lease terms

• Follow up from the signing of lease term to the opening of the store.

• Ensure property tax levied is in line with committed rentals

Reporting

• Monitor and analyze the monthly sales performance of mall’s tenants

• Prepare and submit Leasing reports on monthly basis (part of ACG, variance report)

• Provide management, malls and other departments with relevant leasing reports when required

• Assist CM/GM on yearly budgeting, forecast with respect to income arising from Leasing activities